Return & Exchange Policy Sample

Thank you for shopping with Henry Tay. We are committed to delivering quality craftsmanship and customer satisfaction. Please read our return and exchange policy carefully before making a purchase.

Returns & Exchanges

We accept returns and exchanges within 7 days after delivery or pickup under the following conditions:

•⁠ ⁠The outfit must be unused, unworn, unwashed, and undamaged.
•⁠ ⁠Original tags, packaging, and receipt/invoice must be provided.
•⁠ ⁠Any item with stains, perfume, body odor, or alterations will not be accepted.

Custom & Bespoke Orders

All custom-made, tailored, altered, or bespoke outfits are non-refundable. However:

•⁠ ⁠Minor adjustment corrections can be made within 3 days after delivery.
•⁠ ⁠Customers must communicate fitting concerns immediately upon receiving the outfit.

Ready-to-wear outfits may be

•⁠ ⁠Exchanged for another size or item of equal value.
•⁠ ⁠Returned for store credit if approved by management.

Refunds are only processed in cases where:

•⁠ ⁠The wrong item was delivered.
•⁠ ⁠The item has a manufacturing defect.
•⁠ ⁠The order cannot be fulfilled by the brand.

Non-Returnable Items

The following items cannot be returned or exchanged:

•⁠ ⁠Discounted or sale items
•⁠ ⁠Innerwear or accessories
•⁠ ⁠Customized outfits
•⁠ ⁠Damaged items caused by customer misuse

Delivery Issues

Customers are advised to inspect orders upon delivery. Any issue regarding:

•⁠ ⁠Wrong size
•⁠ ⁠Wrong design
•⁠ ⁠Damaged item

must be reported within 24 hours with clear photos or videos.

Refund Processing

Approved refunds may take 5–10 business days to process depending on the payment method used.

Contact Information

For return requests or assistance, contact:

Henry Tay

Customer Service
Phone: +233 XX XXX XXXX
Email: info@tnhcollections.com
Instagram: @tnhcollections